Returns & Exchanges
Easy returns and exchanges to ensure your complete satisfaction
Return Policy
30-Day Return Window
Items can be returned within 30 days of delivery for a full refund.
Original Packaging Required
Items must be returned in original, unopened packaging to qualify for return.
Defective Items Exception
Defective or damaged items can be returned even if opened, with photo evidence.
Free Return Shipping
We provide prepaid return labels for all qualified returns.
How to Return
Contact Customer Service
Email us at returns@vibee.com or call 1-800-VIBEE-US to initiate your return request.
Receive Return Authorization
We'll send you a Return Authorization (RA) number and prepaid shipping label.
Package Your Items
Securely pack your items in the original packaging with the RA number clearly visible.
Ship Your Return
Drop off your package at any authorized shipping location using our prepaid label.
Processing & Refund
Once received, we'll process your return within 3-5 business days and issue your refund.
Need Help?
Our customer service team is here to help with your return or exchange.